Other Roles in Hospitality

Accounts & Finance

The finance department is responsible for processing and reporting on all financial transactions for a business. In smaller businesses one person may be responsible for all financial functions.

Responsibilities of accounts departments include:

  • Preparing budgets
  • Preparing financial statements
  • Managing payroll
  • Invoicing and making payments
  • Bank reconciliations

Jobs that may be available in accounts department include:

  • Financial Controller
  • Assistant Financial Controller
  • Credit Manager
  • Finance Officer
  • Accounts Payable Clerk
  • Accounts Receivable Clerk

Personal attributes required to work in an accounts department include:

  • Excellent organisational and administration skills
  • Good communication skills
  • Good computer skills
  • Commitment to providing a high standard of customer service
  • The ability to pay attention to detail

While many businesses seek individuals with post-secondary school qualifications in accounting, others look for individuals with experience in using accounting software packages. Experience in or an understanding of the hospitality industry is an advantage for employment.

Banquet Events

Banquet or Catering Departments are responsible for all aspects of managing events such as weddings, conferences, business functions, perhaps birthday parties, meetings and other special events. The banquet or catering department is responsible for marketing the services offered and securing events and also for providing the food and beverage and any other services required for an event.

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Responsibilities of banquet departments may include:

  • Conducting site inspections for prospective clients and guests
  • Organising bookings
  • Providing advice to clients about menus, setup and audio visual services
  • Recording and coordinating client requirements for events
  • Planning and coordination of food, beverage and service attendants for events
  • Communicating client requirements to other relevant departments, including contracts, invoices, event orders, function forecasts and table plans
  • Managing the running of the event

Jobs that may be available in a banquets department include:

  • Banquet Sales Coordinator
  • Banquet Supervisor
  • Conference and Catering Manager
  • Banquet Attendant
  • Conference and Events Manager

Personal attributes required to work in a banquets department include:

  • Excellent interpersonal and communication skills
  • A commitment to providing excellent customer service
  • Excellent organisational and time management skills
  • The ability to work as part of a team
  • Good problem solving skills
  • Excellent personal presentation
  • The ability to work under pressure and respond quickly to requests
  • Enjoying working with people

Many banquet service staff are employed on a casual basis and need to be flexible in their availability. They should also be willing to work evenings, weekends and public holidays, and shift work.

Often businesses look for employees who hold hospitality industry qualifications or are willing to undertake training in both Responsible Service of Alcohol and Responsible Conduct of Gambling. Previous banquet or catering experience is also well regarded.

Engineering

The buildings and facilities of hospitality businesses must be maintained in an excellent state for the safety and comfort of guests and employees. In large businesses the engineering department undertakes this responsibility, whilst in smaller businesses some of these jobs may be outsourced.

The main responsibilities of an engineering department are to ensure that all electrical and plumbing services, buildings, fixtures, fittings and appliances and grounds meet all relevant regulatory requirements and are always in good condition.

Jobs that may be available in an engineering department include:

  • Chief Engineer
  • Assistant Chief Engineer
  • Maintenance Officer
  • Carpenter
  • Electrician
  • Painter
  • Plumber
  • Gardener

To enjoy and be successful working in an engineering department you should:

  • Have the required trade qualifications where these are required
  • Be a team player
  • Be able to work independently

It would be an asset to be competent in a number of maintenance tasks. You may also need to be flexible and be able to work at weekends or on public holidays.

Gaming

Many clubs and pubs provide gaming facilities for their customers and guests. Large businesses are likely to have staff dedicated to gaming roles whilst others may integrate these into the Food and Beverage Department.

Responsibilities of gaming departments may include:

  • Attending gaming machines
  • Operating a TAB outlet
  • Conducting a Keno game
  • Providing responsible gambling services
  • Ensuring that legislation in relation to gaming is upheld at all time analysis and reporting on gaming machine data

Positions that may be available in gaming departments include:

  • Gaming Attendant
  • Gaming Supervisor
  • Gaming Manager

Personal attributes required to work in a gaming department include:

  • Enjoying working with people
  • A commitment to providing excellent customer service
  • Good interpersonal and communication skills
  • Good personal presentation
  • A mature attitude
  • The ability to pay attention to detail

In addition, you should be prepared to work shift work.

Often businesses look for employees who hold certificates or are willing to undertake training in both Responsible Service of Alcohol and Responsible Conduct of Gambling.

Human Resources

People working in human resources manage all matters and issues associated with the people who work for a business or organisation, supporting them in the work place. Medium to large-size hospitality businesses like big hotels, clubs and catering companies are likely to have a human resources department staffed by a number of people each having a specialist role, while in smaller businesses all human resources functions may be undertaken by one person.

Responsibilities of human resources department include:

  • Workplace policy and issues
  • Pay and entitlements such as leave, superannuation
  • Occupational health and safety
  • Employment policy and procedures
  • Employee records management
  • Professional and career development
  • Performance management
  • Training
  • Recruitment

Positions that may be available in a human resources department include:

  • Human Resources Manager
  • Human Resources Assistant Manager
  • Human Resources Officer
  • Training & Development Manager
  • Training & Development Officer
  • Recruitment Officer
  • Occupational Health & Safety Officer

Personal attributes required to work in a gaming department include:

  • Enjoying working with people
  • Excellent interpersonal and communication skills
  • Good organisational and time management skills
  • Excellent problem solving skills
  • A commitment to providing excellent customer service
  • The ability to pay attention to detail

Qualifications, such as a degree in Human Resource Management or Industrial Relations or a Diploma of Business (Human Resources) or Certificate IV in Training and Assessment are well regarded by employers seeking human resources staff, as is experience in the hospitality industry.

Management

Like all businesses, those in the hospitality industry regardless of size, need to be managed to help ensure their success. In general, management of a business involves the planning, supervision and control of its operations. For the person with this responsibility in a large organisation, often referred to as the general manager, this is likely to be an administrative role. In contrast, the manager of a small enterprise is likely to have a much more ‘hands on’ role.

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Responsibilities of a manager may include:

  • Developing business plans and all related strategies
  • Managing capital and operational expenditure
  • Allocating tasks and priorities, coordinating resources
  • Oversight of maintenance of buildings, facilities, services and security
  • Ensuring all health, occupational safety and licensing regulations are followed
  • Undertaking marketing and public relations activities in the local business community
  • Recruitment and training

To enjoy and be successful working in a management position you should:

  • Have excellent communication and interpersonal skills
  • Have excellent organisational, administration and time management skills
  • Have good leadership skills and the ability to work in a team
  • Have the ability to work under pressure
  • Have excellent negotiation and problem solving skills
  • Have a good understanding of hospitality operations
  • Be well-presented
  • Enjoy contact and working with a diverse range of clients and organisations

You should also be flexible and available to work evenings, weekends and extended hours. Formal qualifications aren’t required to work as a manager in the hospitality industry; however businesses certainly seek individuals having extensive experience in the industry.

Qualifications that would help you progress your career towards management include a Diploma in Hospitality Management and an Advanced Diploma in Hospitality Management. Relevant university degrees may also be an advantage

Recreation

Many hotels, resorts and clubs offer recreation activities or facilities and services such as tennis, golf, massage and spa and fitness centres for their guests. These services are provided to enhance guests’ experience of staying at a venue.

The jobs available in recreation areas of hospitality businesses depend on the facilities and services provided, but may include:

  • Massage and/or beauty therapist
  • Fitness instructor
  • Coach
  • Pool attendant

These are specialist careers that fall outside the general requirements of the hospitality industry. Should you wish to pursue a career of this type within the hospitality industry, you will need to have the relevant qualification(s).

Sales & Marketing

The sales and marketing department is responsible for the promotion of an organisation and its services to new and repeat guests and customers. People working in this area generally have targets to meet with the goal of maximising the use of the facilities and services offered by the business. The department may also encompass public relations responsibilities which ensure the image of the business is always maintained at the highest possible level.

Responsibilities of sales and marketing departments may include:

  • Developing alliances with key industry partners
  • Developing and building relationships with new and existing customer groups
  • Identifying and developing new business opportunities
  • Initiating sales and marketing initiatives for positive growth
  • Identifying and targeting new business
  • Meeting business targets
  • Account management
  • Attending trade shows

Jobs that may be available in a sales and marketing department include:

  • Director of Sales
  • Business Development Manager
  • Sales Coordinator
  • Marketing and Public Relations Coordinator
  • Sales Executive
  • Director of Sales and Marketing
  • Marketing Coordinator
  • Sales Manager

To enjoy and be successful working in sales and marketing you should:

  • Have excellent organisational and administration skills
  • Have good interpersonal and communication skills
  • Have good negotiation skills
  • Be well-presented
  • Enjoy meeting and working with people
  • Have the ability to pay attention to detail
  • Be able to work well in a team
  • Be self-motivated

Businesses may look for people who hold formal qualifications in sales or marketing, however more often they seek people with experience in both the sales and operational roles within the hospitality industry.

Security

The security department of a business is responsible for the safety and security of its clients, employees and facilities. In small enterprises the security function may be the responsibility of just one or two people, while in larger hospitality businesses like big hotels, clubs and catering companies, a department employing a number of people may be established for this purpose.

Responsibilities of a security department may include:

  • Maintaining the safety and security of guests and staff
  • Maintaining the safety and security of the property
  • Undertaking staff escorts
  • Responding to emergencies
  • Liaison with emergency organizations such as the police, fire brigade
  • Undertaking security inspections
  • Crowd control

Jobs that may be available in a security department include:

  • Security Manager
  • Assistant Security Manager
  • Security Officer

To enjoy and be successful working in a security department you should have:

  • Good interpersonal and communication skills
  • Good negotiation and problem solving skills
  • The ability to work in a team
  • The ability to work quickly and safely under pressure

You should also be prepared to work shift work.

Businesses often seek staff having experience working in security, while a Certificate II in Security Operations or Certificate III in Security Operations qualification will help you gain employment. In addition, holding a current senior first aid certificate is very well regarded.

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